Gopher-it
True phonetic speech search technology that will help you find words and phrases in audio recordings to improve operational efficiencies, combat compliance breaches, gain competitive advantage and other applications.
Gopher-it is the first Windows based, desktop speech search and analytics product based on patented, phonetic technology, enabling you to locate words and phrases in your call recordings.
It features an easy to use interface designed to make search entry simple but very powerful. Searches can range from a few phrases to large numbers of phrases related to create concepts or categories.
Results are interactive and contextual to the selected search or concept, enabling not only an overview of the results but also the ability to drill down to individual search terms to see the results.
Aurix has developed Transparent Analytics, an approach to ensuring that data from speech search is accurate. Interaction with the data is enabled, allowing you to validate the hits of interest. Analytics based on our transparent approach, enables you to extract trends and business intelligence from call audio data with confidence.• Improvements in efficiency over traditional speech search techniques, releasing value through increased coverage.
• Increases in business performance due to improvements in customer service, through identification good and bad practice.
• Enhances brand protection by reducing risk of malpractice, fraud and non compliance.
• Low start-up cost due to small operational footprint and no requirement for enterprise level integration.