Case management solutions can be applied in many areas including Legal Investigations, Compliance Management and Human Resources. These solutions help track the lifecycle of processes and associated documents, provide instant access to any case including all related information in any format (email, photos, audio/video, etc), and maintain detailed audit & access history that tracks and records every action that affected a case.
Our Case Management solutions are highly configurable and can be customized to fit the exact needs of your organization.
Main Features:
- Provides immediate access to any case and its supplementary attachments
- Powerful search features that include content search (Full-Text), Wildcards & Boolean operators. Searching through audio & video recordings can also be performed.
- Maintains a strict access control that restricts access to authorized users according to their permission level. For example, a manager at the main office can have access to all cases while a user at a remote office may have access only to case at that location.
- Includes a robust enterprise class process management (Workflow) module that automates and manages all aspects of case management
- Advanced reporting capabilities which include Key Performance Indicators (KPI) and ad-hoc reports.
- Integrated with Microsoft Office, Email solutions (Exchange & Lotus Notes), SAP, FTK Forensics and other line of business applications.
Contact Enara today to learn how we can help you with your company's case and information management requirements.