The growth of digital communications has created an ever-increasing volume of audio content in many organizations which today face challenging commercial, legal and security requirements to be able to search through their audio (and video) archives to locate specific words or phrases. This presents a challenge for traditional speech-to-text systems which are only able to focus on a small sample of recordings, typically around 10%, within the audio archive.
In addition, while many enterprise information management solutions are able to index and search through millions of applications files and scanned documents, the capability of searching through audio and video recordings have thus far been cumbersome and limited. Some applications require audio recordings to be transcribed first; but this is a slow and expensive process if performed by a human, and often has low recognition accuracy when performed by a computer.
Aurix Phonetic Audio Search Engine
Enara has partnered with Aurix Ltd. which has a patented technology that represents a break-through in speech analytics by supporting the real-time identification, searching and data mining of huge volumes of audio and audio-visual material, without the need for massive computer power.
The Aurix phonetic audio search engine does not require voice training and is based on an open–vocabulary retrieval system, which greatly increases the speed and accuracy of audio search across the entire audio database. It also allows users to search for any word in the dictionary as well as non-dictionary terms such as the names of places, people, companies and brands or products.
Imagine how powerful it would be to Or to identify security breaches and compliance issues as they happen. What operational improvements could be achieved with business intelligence gained from a rapid review of your entire digital recordings archive using a variety of parameters? What if you could conduct root cause analysis to spot changing market conditions and take rapid action to resolve issues?
Data search - The Aurix phonetic speech search engine creates new opportunities for a wide range of organizations by delivering the ability to quickly, accurately and economically search large volumes of data to return relevant results. A typical application for the Aurix phonetic speech search engine would be for suppliers to the media broadcasting industry, as this would be a perfect solution to re-purpose valuable media assets, by offering users the ability to search through many program feeds or archives for specific topics. Only a true phonetic solution can provide the flexibility to enable searches that can keep pace with the constantly changing interests of media consumers.
Security & Intelligence - Government agencies and regulated organisations in the corporate sector have to handle huge amounts of recorded conversation for security purposes. Manual transcription, translation and analysis are slow and very expensive, risking either late or missed intelligence. Sometimes the results are too late. The Aurix phonetic audio search engine supports the analysis of large volumes of monitored speech for selected phrases or search packs. This can also be accomplished for real time audio streams. Users can move straight to the specific point in the recording where a word or phrase is used, bringing big improvements in productivity.
eDiscovery and forensics – Using the Aurix phonetic audio search engine, forensic data search can be conducted across multiple file types to find relevant material within extremely fast time scales compared to traditional methods. Legal e discovery software providers can also offer audio search as part of case preparation solutions, enabling complete coverage of large volumes of corporate communications in a quick and cost effective way.
Customer Contact– The Aurix phonetic speech search engine enables organizations to significantly improve call centre productivity, compliance and business and customer intelligence. Solutions are available for call quality monitoring and reviewing in real time, so that it is possible to identify problems, trends and revenue opportunities as they happen. And our audio mining capability allows contact centers to analyze trends across thousands of hours of customer calls with little time and effort.
View demonstrations of this innovative audio mining technology!
Contact Enara today to learn how we can help your organization with its audio mining requirements.